Terms
Terms and Conditions
Service Position
Clean Credit Futures provides credit profile review, consumer education and administrative dispute assistance. Services do not guarantee credit listing removal, credit score improvement or debt cancellation.
The service is intended to help clients understand supplied credit information and prepare responsible administrative steps where a matter may be suitable for enquiry or dispute.
Client Information and Documents
The client agrees to provide accurate information, respond to reasonable requests for supporting documents, and not upload false, misleading or unlawfully obtained records.
Clean Credit Futures may pause or decline work where information is incomplete, unlawful, misleading, outside scope, or where a conflict or compliance concern exists.
- Clients remain responsible for the accuracy of information supplied.
- Documents may be required before a case can be assessed properly.
- Additional information may be requested where a bureau or credit provider asks for evidence.
Fees
Credit profile review pricing starts from R495. Final fees are confirmed before work begins and may depend on the scope of administrative support required.
Where a matter requires additional work, the client should receive the applicable scope and fee information before the additional work begins.
Service Limits
Clean Credit Futures is not responsible for credit bureau decisions, credit provider decisions, finance approval, credit score calculations, lawful listings, court records, regulatory decisions or third-party delays outside its control.
Privacy and POPIA
Clean Credit Futures may process personal information supplied by the client for onboarding, case assessment, communication, record keeping, compliance and service delivery.
Personal information may include identity details, contact details, credit-related documents, correspondence, consent records and documents uploaded to the portal.
The client has rights under the Protection of Personal Information Act, including the right to ask what personal information is held, request correction where appropriate, and raise a privacy concern.
Mandate and Credit Report Assistance
If the client asks Clean Credit Futures to assist with a credit report, bureau communication or document processing, Clean Credit Futures may require a separate signed mandate before action is taken.
The client may choose to request and upload their own credit report, use bureau links, or ask Clean Credit Futures for mandate-based assistance where legally and operationally available.
A mandate does not guarantee that a bureau, credit provider or other third party will accept a request, amend a record or respond within a specific timeframe.
Disclaimer
Clean Credit Futures is not a credit bureau, court, lender or debt cancellation service. Advice and support are administrative and educational unless a separate written agreement states otherwise.
No promise is made that a listing will be removed, a score will improve, finance will be approved, or a creditor or bureau will decide in the client's favour.
Contact
Questions can be sent to info@cleancreditfutures.co.za.