Privacy Policy

Purpose

Clean Credit Futures collects personal information to respond to enquiries, perform onboarding, review credit profile information supplied by clients and provide administrative support services.

Information We May Process

This may include contact details, identity information, credit-related documents, service records, communications and payment-related information where required for the service.

• Names, contact details and client profile information.
• Identity documents, proof of address and mandate records.
• Credit reports, account statements and supporting evidence supplied by the client.
• Service notes, case activities, messages, consent records and payment references.
• Technical information required to secure the website, portal and communications.

Why We Use Information

Information is used for legitimate service, consent, administration, compliance and communication purposes. This includes assessing a request, confirming identity, preparing administrative support, managing case progress, keeping service records and responding to privacy queries.

Sharing and Third Parties

Where authorised, information may be shared with credit bureaus, credit providers, service providers, payment processors, hosting providers or professional advisers where necessary for the service, compliance or secure operation of the platform.

Clean Credit Futures should not sell personal information or use client documents for unrelated marketing.

Security and Retention

Access to sensitive information should be limited to authorised personnel and systems. Records should be retained only for as long as required for service delivery, legal, accounting, dispute, compliance or legitimate business purposes.

Client Rights

Clients may request access to their personal information, ask for correction of inaccurate information, withdraw consent where applicable, raise an objection or ask for deletion where the law allows it.

Contact

Privacy queries can be sent to info@cleancreditfutures.co.za.