POPIA Notice

Personal Information

Clean Credit Futures processes personal information only for defined service, compliance, communication and administrative purposes.

Because credit information, identity documents and dispute evidence can be sensitive, the service should collect only what is reasonably needed for the confirmed service scope.

Consent

Where credit-related information, identity documents or third-party report retrieval are required, consent and mandate wording must be accepted before those steps proceed.

• Consent should be clear, specific and linked to the relevant service step.
• Mandate-based actions should only proceed after the mandate is signed or accepted.
• Clients should be able to ask what consent records are stored for them.

Processing Purposes

Information may be processed to onboard clients, verify documents, review supplied credit information, prepare administrative dispute support, communicate with clients, maintain records and comply with applicable obligations.

Safeguards

Appropriate safeguards should include access control, restricted document storage, secure passwords, audit records for sensitive actions and careful review before documents are shared externally.

Rights

Clients may ask about access, correction or deletion of personal information by contacting info@cleancreditfutures.co.za.

Complaints

A client may raise a privacy concern with Clean Credit Futures first. If the concern is not resolved, the client may have the right to contact the Information Regulator South Africa.